This Privacy Policy describes how Mirai Villas ("we," "us," or "our"), located in Kuta, Lombok, collects, uses, and protects your personal data when you use our website, make a booking, or utilize our services. We are committed to protecting your privacy and handling your data transparently.

1. Information We Collect

We collect information that identifies you as an individual or relates to an identifiable individual (collectively, "Personal Data") through our website and booking processes.

1.1 Information You Provide Directly

Contact and Identification Data: Name, email address, phone number, physical address, and nationality.

Booking Data: Dates of stay, villa type (One, Two, or Three Bedroom), number of guests, payment information (such as credit card details, which are processed by a secure third-party processor and are not stored by us), and special requests.

Communication Data: Information you provide when contacting us via email, phone, or contact forms.

1.2 Information Collected Automatically

Usage Data: Details of your visits to our website, including traffic data, location data, logs, and other communication data.

Technical Data: Your Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and platform.

Cookie Data: Information collected through cookies and similar tracking technologies (see Section 6).

2. How We Use Your Information

We use the Personal Data we collect for the following primary purposes:

To Process and Manage Bookings: To secure your reservation, confirm payment, and communicate details about your stay.

Service Delivery: To provide you with the accommodations and services you have requested, including managing check-in/check-out and handling special requests.

Communication: To respond to your inquiries, provide customer support, and send administrative information (e.g., booking confirmations, policy updates).

Improvement of Services: To analyze website usage and trends, allowing us to improve our website experience and the quality of our villa offerings.

Marketing (with Consent): To send promotional emails, newsletters, or information about special offers, only if you have opted-in to receive such communications.

Legal Compliance: To comply with legal obligations, enforce our Terms and Conditions, and protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.

3. Sharing Your Information

We may share your Personal Data with the following third parties under specific circumstances:

Service Providers: We engage trusted third parties to perform functions on our behalf, such as payment processing, website hosting, and email delivery. These parties are restricted from using your Personal Data for any purpose other than to provide the contracted services.

Villa Management Staff: Your booking details and special requests may be shared with the on-site management and staff necessary to facilitate your stay.

Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation or protect and defend our rights or property.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your Personal Data may be transferred to the new owner, provided they commit to a privacy policy consistent with this one.

We do not sell your Personal Data to third parties.

4. Data Security and Retention

4.1 Data Security

We implement appropriate technical and organizational measures designed to protect your Personal Data from accidental loss and from unauthorized access, use, alteration, or disclosure. However, no internet transmission or electronic storage method can be guaranteed to be 100% secure.

4.2 Data Retention

We will retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Necessary Cookies: Required for the operation of our website (e.g., enabling booking functionality).

Analytical/Performance Cookies: Allow us to count visitors and see how they move around the website, helping us improve its functionality.

Functionality Cookies: Used to recognize you when you return to our website and remember your preferences.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

6. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights regarding your Personal Data:

Right to Access: The right to request copies of your Personal Data.

Right to Rectification: The right to request that we correct any information you believe is inaccurate or incomplete.

Right to Erasure ("Right to be Forgotten"): The right to request that we erase your Personal Data, under certain conditions.

Right to Restrict Processing: The right to request that we restrict the processing of your Personal Data, under certain conditions.

Right to Object to Processing: The right to object to our processing of your Personal Data, under certain conditions (e.g., direct marketing).

To exercise any of these rights, please contact us using the information provided below.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Mirai Villas

Email: hello@miraivillas.com

Address: Kuta, Lombok, Indonesia